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Home > Company policy
   
  When you place an online order with REFLEX PRINTERS, you are agreeing to the following terms and conditions. For your safety, make sure you read all our policies before placing an order.
 
TIMING
   
  Turnaround times begin ONLY when:
  1. Full Payment has been placed with the order.
2. You have provided all the necessary specifications for the print job
3. All files have been correctly submitted.
4. You have approved an email or press proof and have given the ‘green light’ to proceed with production
   
  The job will be scheduled with the pre-press production department immediately after order placement. Orders must be submitted by 4 p.m. Eastern Standard Time to be considered to be placed that business day. Orders placed after 4 p.m. will be considered placed on the subsequent business day. A proof will be forwarded to you the next business day after order placement.
 
  If a proof is furnished later than the next business day, print production will be expedited to make up for lost time. If your submission of files delays proofing, REFLEX PRINTERS is under no obligation to expedite print production. In this case, late proof delivery will not be considered grounds for job cancellation.
 
  Although REFLEX PRINTERS follows a strict equipment maintenance program and rarely misses production schedules, unexpected malfunctions and technical problems can occasionally delay the printing and pre-press process. REFLEX PRINTERS will always act to make sure that any production difficulties do not delay delivery schedules.
   
  In case of delay caused by technical difficulty, rush fees will be waived or refunded, however technical difficulty will not be grounds for cancellation. If you cannot use printed material due to missed deadline, a credit will be issued. Refunds will not be issued, with the exception of rush fees.
 
  REFLEX PRINTERS is not liable for any delay caused by Federal Express, UPS, or any other commercial shipping service.
   
  REFLEX PRINTER'S low-cost pricing is based upon the submission of print-ready files.
Should you need help creating great designs that are print-ready, send your project to : art@online-printing-service.com
   
  REFLEX PRINTERS also offers you the option of converting your non print-ready files to formats that will yield acceptable printing results.
   
  Included in our online printing estimates:
• One online proof of your printing project
• Access to our FTP site for transfer of large digital files
• Set-up of print- ready digital files for the offset printing process
• Experimental work, alterations and corrections fees
• Experimental or preliminary work performed at customer's request will be charged at a rate of $80.00 per hour
• Customer alterations include all work performed in addition to original specifications. All such work will be charged at a rate of $80.00 per hour.
   
PROOFING, COLOR MATCHING & PRINT QUALITY
   
  REFLEX PRINTERS does not guarantee color matching or ink density on JPEG or PDF screen proofs. Screen proofs will predict text accuracy, image proportion and placement, but not color or density. Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When variation of this kind occurs, it will be considered acceptable performance.
   
  A match-print color proof guarantees a reasonable likeness to the final printed pieces. While a match print will accurately predict color, screen pattern and dot placement, a reasonable variation between the match print and the final printed piece is to be expected. When variations of this kind occur, it will be considered acceptable performance.
Only a press proof will represent the final print job with one hundred per cent accuracy and no variation. You must be present at REFLEX PRINTERS during press proof make-ready. Press proofs will be billed at the rate of $150.00 per press set up.
   
  Any press time lost or alterations/corrections made because of the customer’s delay or change of mind will be charged at REFLEX'S current rate.
   
  You must provide high-resolution images suited to the offset printing process. REFLEX PRINTERS is not liable for images printing as bit maps when this is caused by customers providing low-resolution images.
   
  Customers must provide all color printing images in CMYK format. REFLEX PRINTERS is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.
   
  Trapping is a design function. We will set trapping if we design your documents or if you ask us to do so. Otherwise, REFLEX will assume you have trapped the file correctly. Incorrect trapping will not be grounds for a redo or cancellation unless REFLEX has set trapping.
   
  While REFLEX PRINTERS will respect the gradient density of each color in a duo-tone, we are not liable for the final appearance of a duo-tone unless you order a press proof.
   
  Text smaller than ten points created in Photoshop may print in a pixelated or bit-mapped manner. In such instances REFLEX PRINTERS will not be held liable for bit-mapped text. To avoid this it is best to use programs such as Quark Express or Adobe Illustrator to create text. Ordering a match print proof will predict whether bitmap text is a potential problem.
   
  Full color jobs that contain large solid areas of black ink should have the black set up as CMYK black. REFLEX PRINTERS will not be liable for printing a consistent, solid and rich black if you have not done so.
   
  Any re-print request for either defective printing or insufficient quantity must be submitted in writing and within five business days of receipt of merchandise.
   
  SHIPPING SERVICES
  Our online shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using 2nd Day Air service. We are also happy to ship to you anywhere around the world. Please provide us the exact shipping address, along with the quantity and product type you want to order, and we will let you know the additional shipping costs. Please note that some services are not available to all countries.
Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. Reflex Graphics, Corp's platform. Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, Reflex Graphics, Corp. will charge accordingly at current rates. Charges for delivery of materials and supplies from the client to Reflex Graphics, Corp., or from the client's representative to Reflex Graphics, Corp., are not included in quotations unless specified. Title for finished work passes to the client upon delivery to the carrier at shipping point, or upon mailing of invoices for the finished work or its segments, which ever occurs first. Damage, lost, delays or broken packages by third parts or shipping companies will not be Reflexprinters.com responsibility, additional insurance coverage may be obtained for shipping if it is requested in writing, and if the premium is paid to Reflex Graphics, Corp.
   
  PRIVACY AND SECURITY
  The information we collect for order processing or from inquiries is not shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times. Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.
   
TERMS - REFUND POLICY AND CANCELLATIONS
   
  REFLEX PRINTERS accepts cash, money orders, certified bank checks, Visa, MasterCard and Amex.
   
 

All sales are final, no refunds are available on orders unless no files have been sent to press or requested the same business day. On orders that work has not started a $ 25.- processing fee will be charged.
Client will be liable for all pre-press work done on digital files in addition to the cancellation fee.
Unless otherwise agreed, the client will pay for all transmission charges. Reflex Graphics, Corp. is not responsible for any errors, omissions, or extra costs resulting from faults in the transmission.

   
  Indemnification
  The client agrees to protect Reflex Graphics, Corp. from economic loss and any other harmful consequences that could arise in connection with the work. This means that the client will hold the Reflex Graphics, Corp. harmless and save, indemnify, and otherwise defend him/her against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence
   
  Copyrights
  The client warrants that the subject matter to be printed is not copyrighted by a third party. The client also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The client further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the client agrees to indemnify and hold the supplier harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
   
  Personal or economic rights
  The client also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or other personal or economic rights. The client will, at the client's sole expense, promptly and thoroughly defend Reflex Graphics, Corp. in all legal actions on these grounds as long as the Reflex Graphics, Corp. promptly notifies the client of the legal action and gives the client reasonable time to undertake and conduct a defense. The client reserves the right to use his or her sole discretion in refusing to print anything he or she deems illegal, libelous, scandalous, improper, or infringing upon copyright law.
   
  Liability: Disclaimer of Express Warranties
  Reflex Graphics, Corp. warrants that the work is as described in the purchase order. The client understands that all sketches, copy, dummies, and preparatory work shown to the client are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
   
  Disclaimer of Implied Warranties
  Reflex Graphics, Corp. warrants only that the work will conform to the description contained in the purchase order. Reflex Graphics, Corp's maximum liability, whether by negligence, contract, or otherwise, will not exceed the amount specified in the contract. Under no circumstances will Reflex Graphics, Corp. be liable for specific, individual, or consequential damages.
   
  Taxes
  All amounts due for taxes and assessments and are the responsibility of the client. No tax exemption will be granted unless the customer's "Exemption Certificate" (or other official proof of exemption) accompanies the purchase order. If, after the client has paid the invoice, it is determined that more tax is due, then the client must promptly remit the required taxes to the taxing authority, or immediately reimburse the supplier for any additional taxes paid.
   
  Over-runs or Under-runs
  Over-runs or under-runs will not exceed 10%. Reflex Graphics, Corp. will bill for actual quantity delivered within this tolerance. If the client requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation.
   
  Storage
  Reflex Graphics, Corp. will retain intermediate materials until the related end product has been accepted by the client. If requested by the client, intermediate materials will be stored for an additional period for additional charge. Reflex Graphics, Corp. is not liable for any loss or damage to stored material beyond what is recoverable by the supplier's fire and extended insurance coverage.
   
GANG-RUN PRINTING
   
  COLOR VARIATION
  ALL Gang-Run printing projects are subject to a 10% Color Variation, NO EXCEPTIONS!
   
  COLOR DISCLAIMERS
  ATTENTION: IF YOUR PRINT JOB IS COLOR CRITICAL a request for a Matchrpint® or Digital Color Proof must be submitted along with your job. COLOR CRITICAL should also be specified when submitting the job(s). Prices for print jobs that are printed in gang run format differ from prices of color critical jobs which need to be printed by them selves as opposed to being printed on a gang run.
A gang run is a way of printing jobs for clients which brings there cost down tremendously by printing several print jobs together on the same print run. If a job is color critical then the necessary attention it needs cannot be attained in a gang run format. Therefore the job must be printed by itself losing the discounted price of printing in a gang run format. Color Critical Jobs require a dedicated run and the press be calibrated to run that specific job only rather than a gang run with other print jobs.
If you submit a job and do not request a Color Digital Proof, your job(s) will be printed as is. Reflex will not be liable for color disparity or variation with the job (within Gang Run Color Disclaimer). If a color proof is chosen by the customer then it will be Reflex's responsibility to match that proof and job will be printed accordingly. Reflexprinters will make every effort to match the colors of your submitted art work; whether your job is color critical or not. Reflex will treat each job as if it were our own. It is you the client’s responsibility to determine weather or not the job is a color critical job or not and please choose your method of print accordingly.
   
  LAYING OUT YOUR DOCUMENT
  The outer 1/8" edge of the artwork is considered a “safety area” that is utilized for cutting. No important images or text should be placed within this area. Although an 1/8 of inch is the minimum, we strongly recommend you use a 1/4 inch (.25).
   
  REMEMBER!!!
  Any business card or postcard you purchase from Reflexprinters.com needs to be cut out of a bigger sheet before we ship it to you. This means that a Postcard (4.25 x 5.5) will have to be trimmed down when cut. The end result will be a product which is roughly 4.125 x 5.375. This is true of all of our sizes except Business Cards, which actually trim true to size at 3.5 x 2, and specialty jobs. If you are not clear on our cutting process please call a Customer Service represenative for further explanation
Company policy